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Business Process Management

ETPL BPM services offer a comprehensive suite of Voice and Non-Voice (Data) process outsourcing solutions in a competitive and compliant offshore model. We offer in-bound, out-bound calling, enquiry handling, consumer support, data entry, claims handling and a range of processing services to over 30 medium scale and large customers including financial institutions, healthcare agencies, government agencies and other MNCs across different time-zones. ETPL leverages the latest contact centre technologies and best practices to provide a conducive work environment for the staff and a measurable, trust-worthy value to customer.

With a current capacity of 1500 seats, we are steadily adding to the range of operations, specialization in specific verticals as well as increasing the geographical presence. ETPL sustains the excitement on the floor by providing unique incentives and rewards to the BPM staff. Our attrition ratio is one of the best in this industry.

BPM Services

voice

Voice

non-voice

Non-Voice

data-processing

Finacial Data Processing

claims-management

Claims Management

Business Process

BPM Solutions and Options is the plan an organization adopts to contract the services of another organization usually an external agency with the aim of managing a set of business or project. The external organization is often referred to as “Third Party Service Provider”. The project is made possible from the arrangement between all the parties involved.We have emerged as the leading, trusted and most reliable BPM organization in the US. We improve business by enhancing business metrics with the aim to help our clients achieve optimum profitability. we are out to help organizations achieve competitive advantages and profitability.

ETPL is the leading BPM service provider that provides end-to-end engagement services for organizations in the US. Our incorporated business process solution allows us to address business challenges and setbacks affecting organizations. Our experts are trained to help you attain your cost reduction objectives, augment process efficiency, improve effectiveness and produce a top-notched customer relationship.

Whether you are a fortune 100 company or a start-up, we deliver high-impact digital, inbound and outbound customer interactions.

Voice

Outbound

Call Execution

  • Inside Sales
  • Account Mgmt/CRM
  • Retention/Winback
  • Lead Generation
  • Market Research
  • Pre Charge-Off
  • Fundraising

Inbound

Interactions

  • Customer Service
  • Inside Sales
  • Tech Support
  • Retention
  • Order Processing
  • Reservations
  • Blended IB/OB

Other

Services

  • Advanced Analytics/BI
  • Political Robo Dialing
  • Hosted IVR
  • Demand Generation
  • Predictive Dialer Software
  • Managed Platforms
  • Patch Through Calling

Non-Voice

Omnichannel

  • Website Chat Support
  • E-mail Support
  • Social Support
  • SMS Support
  • Mobile App Support

Book Keeping & Accounting Services

  • Maintenance of the customer's general ledger, accounts receivables, accounts payable, financial statements, bank reconciliations and assets/equipment ledgers.
  • view more

Form processing services

  • Online Form Processing
  • Payroll Processing
  • Medical Billing
  • Insurance Claim Forms Processing
  • Medical Forms Processing

Data Conversion Service

  • Data conversion for database, word processors, spreadsheets and software applications.
  • Data conversion of raw data into PDF, HTML, Word or Acrobat formats.

Online Research

  • Internet Search
  • Product Research
  • Market Research
  • Web Research
  • Mailing List Research

Data entry / Data processing

  • Data conversion for database, word processors, spreadsheets and software applications.
  • Data conversion of raw data into PDF, HTML, Word or Acrobat formats.

BPM Support Capabilities At Centers

Multiple dialing options

  • Automatic, Preview, Predictive, Blaster, Precision

Outbound Voice Portal (IVR)

  • Proactive customer service

Multi-Number Dialing

  • Up to 6 options exclusion import

Multiple Outbound Agent Services

  • Multiple Outbound

Web Chat & Collaboration

  • Web Chat
  • Collaboration

Industry leading answering machine detection

  • Voice, fax, modem, mobile phone

Email Management

  • Auto Response, Auto Acknowledgement, Suggested Response, Attachments, Greetings, Salutations, Signatures

Quality Management

  • Call and Screen Monitoring
  • Call and Screen Monitoring
  • Agent Scoring

Recording and Monitoring

  • Voice, chat and collaboration recording & monitoring
  • Agent activity monitoring
  • Real time statistics monitoring

Benefits and Advantages

Reduced-cost-of-Operations

Reduced cost of Operations

We manage your business needs through our strong work force in a cost-effective manner. You don’t have to undergo the process of hiring, training and constantly supervising in-house teams

Improved-Productivity

Improved Productivity

You can focus on your core business functions and increase your productivity, let us handle your regular processes with utmost care as your extended team

Increased-Flexibility.png

Increased Flexibility

Given our flexibility to cope up with business needs and time-difference, we help you regulate work shift and manage your business effectively within a short time period

Economies-of-Scale

Economies of Scale

We not only help organizations capitalize on comparative cost advantage but also help them capitalize on economies of scale. We help you negotiate the best position when purchasing assets, services or products offshore

collabration

Collaboration

We ensure close physical contact with all our business partners. We help you oversee all your work adequately taking into consideration time factors and without any technology lapses. We use software programs that allow you view our work model

Favorable-Government-Policy

Favorable Government Policy

We help you get the right government policies and incentives that favor your business. Such incentives include tax exemption, access to efficient credit facilities to run your business effectively